1. Information we collect

Contact and delivery details you provide: name, phone number, email and address.

Order information: products purchased, amount, payment method and order history.

Technical data: device type, browser, IP address and pages viewed, collected through cookies and similar technologies.

Communications you send us, including support messages and seller applications.

2. How we use your information

To process, pack, ship and support your orders.

To provide customer service and handle returns, refunds and grievances.

To detect and prevent fraud, abuse and misuse of the platform.

To improve our catalogue, website performance and recommendations.

To send order updates, and marketing messages only where permitted by law.

3. Sharing with third parties

We share only the data required to fulfil your order — for example your name, address and phone number with logistics partners, and transaction details with payment providers. Where a product is sold by a third-party seller on our marketplace, the relevant order details are shared with that seller. We do not sell your personal information.

4. Data retention and security

We retain order records for as long as required for accounting, tax and legal purposes. We apply reasonable technical and organisational safeguards to protect your data, though no method of transmission over the internet is completely secure.

5. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing communications at any time by writing to triyashop.com@gmail.com. We will respond within a reasonable period, subject to legal retention requirements.

6. Children

Our platform is not directed at children under 18. Minors may use the platform only through the account of, and under the supervision of, a parent or legal guardian.

7. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page.

Contact

Triya Enterprises

email id -triyashop.com@gmail.com

Mobile - 6291426620

01G, 01, Bardhaman Police Line, Burdwan,West Bengal,713103